Heycafe - H1

At Redber we only roast to order. We try to roast and dispatch your coffee the same day as your order so that you can enjoy the freshest coffee. We roast six days a week, Monday to Saturday and we dispatch from Monday to Friday. We try to clear all of our orders by 16:00 each day, but we ask you to allow an extra day as contingency in case of a roasting backlog.

We now provide free delivery for orders from £40*:

• 2 to 3 day delivery aim - tracked
• or you can upgrade to a 1 to 2 day delivery aim - tracked for £5.00 (please note that delivery companies do not guarantee delivery in one day) 

For orders under £40 the options are:

• 2 to 3 day delivery aim - large letter, not tracked for £1.90
• 2 to 3 day delivery aim - tracked for £3.95
• 1 to 2 day delivery aim - tracked for £4.95 (please note that delivery companies do not guarantee delivery in one day)

* Delivery exceptions
* Free delivery applies to Mainland UK only.
* The costs for delivery to Northern Ireland and Scottish Highlands and Islands are £5 for 5kg and under and £15.99 for 5kg to 30kg.
* Delivery cannot be made to PO Boxes.
* Delivery prices include VAT.

For anything above 100kg please contact us for a quote. If your order is heavy or large you may have to pay additional delivery charges. In such a case we will contact you before we ship your order.

Delivery is subject to external circumstances such as occasional delays and errors. No delivery provider is faultless, and there is no vendor or delivery provider anywhere that can guarantee certain next day delivery. Timely delivery is out of our control once your order has been dispatched and we cannot be held accountable for late delivery.

You can provide a delivery note with delivery instructions for the delivery service you have chosen.

Track Your Order

Our orders are shipped using either Royal Mail or DPD. You can use the links below to track your order:

Track your parcel with Royal Mail Here

Track your parcel with DPD Here 

✈ International Delivery

For our International Delivery Information Click Here

Damaged or Incorrect Orders

If your order is damaged or incorrect we will offer a replacement or a refund. You should report damaged or incorrect goods to us within 24 hours of receiving the delivery so that we can try to resolve the issue. You should inspect any goods prior to signing for delivery. If there is any visible damage whatsoever you should immediately advise the delivery service. If inspection is not possible you should sign for goods ‘unexamined’ which will allow us to lodge a claim with the delivery service. We advise sending a photograph of any damaged goods. This will enable us to deal with your issue quickly. 

Right To Cancel

You have the right to cancel your order within 14 days from receipt of the goods under the Consumer Contracts Regulations, 2013. You will incur the carriage charge for return of the goods. Refunds are subject to the provided goods being in perfect condition, unused and complete in their unopened original packaging. Please allow 14 working days for this process. Delivery charges cannot be refunded. To return any items, please email us at contact@redber.co.uk or call us on 01483 80 85 80, quoting your order number as reference. Your order number can be found in both your email order confirmation and the packing sheet usually included with your goods. The goods should then be returned by an agreed delivery method.

Your right to return or cancel goods does not apply to: goods that are liable to deteriorate or expire rapidly; OR which are made to your specification; OR which are sealed for hygiene or health protection purposes (and have been unsealed after you receive them); OR for services, once these have been completed, even if the cancellation period is still running. When we sell our coffee products, we promise that all of our coffee is roasted to order and is therefore fresh and never stored, and we customise your coffee according to your preferred brew method. As such, some of the products that you buy from us, by definition, may not allow you to exercise a right to cancel. This does not affect your statutory rights if the products are faulty or not as described.

Refunds

We will endeavour to deal with any refunds in a prompt manner. We will issue refunds to the debit/credit card used to place the order.